Copyright: © 2000 Voyetra Turtle Beach


How to Use SoundCheck

SoundCheck for Santa Cruz is an easy, convenient way to test your Turtle Beach Santa Cruz sound card and software configuration. SoundCheck can help you fix any problems you may find with your audio configuration.

To use SoundCheck:

1.	If a problem occurs during installation of the Santa Cruz, SoundCheck will launch automatically and open to the Troubleshooting topic of this Help file.

2.	To run SoundCheck at any time, click on the SoundCheck icon in the Santa Cruz program group, in the Windows Start Menu (click Start · Programs · Santa Cruz · SoundCheck).

3.	The Welcome to SoundCheck screen will appear. Click on the button labeled Click Here for Sound Check Software Upgrades to have the program connect to the Turtle Beach website and search for a later version of the software. To run the SoundCheck diagnostics, click on the Continue button.

4.	After clicking Continue, the diagnostics will run. You may hear some noises from your system – this is normal. A green check mark indicates that a test was passed, while a red "X" indicates a failure. There are four test procedures:

•	Detection of Santa Cruz sound card

•	Hardware test

•	Santa Cruz Driver Installation test

•	Santa Cruz settings restored to default values

5.	Click the Troubleshoot button to read instructions on how to solve possible problems detected in your Santa Cruz configuration.

6.	Click the Continue button to continue testing your Santa Cruz card.

7.	The Speaker Test will run. During the test an audio file will play. If you cannot hear the file playing, please follow the onscreen prompts for troubleshooting procedures. Click on the Troubleshoot button to read suggestions on how to solve possible problems with your audio configuration. Click on the Run Control Panel button to run the Santa Cruz Control Panel application and check its settings.

8.	Click on the Done button when you are finished using SoundCheck.


Welcome
SoundCheck Santa Cruz Troubleshooting

•	Checking Your Speakers and Output Configuration

•	Enabling the Audio Device

•	Hardware Problem

•	Re-installing Drivers

•	Resource Conflict

•	Setting the Santa Cruz as the Default Audio Device

•	Setting the Santa Cruz as the Default MIDI Playback Device


Checking Your Speakers and Output Configuration

If your sound card appears to be configured properly but you still cannot hear anything, try the following:

•	Make sure your speakers are plugged in to the green output connector (Front Speakers output) on the back panel of the Santa Cruz.

•	If your speakers are powered, make sure they are turned on.

•	If they are not powered, make sure the proper connections are made with an appropriate audio amplifier, and that the amplifier is turned on.

•	Run the Santa Cruz Control Panel application and be sure the proper speaker output configuration is selected. For example, if you have two speakers hooked up to the green connector, the output configuration should be set to “Two Speakers”.


Resource Conflict

SoundCheck has detected a resource conflict with another device in your system.

Your computer has a fixed number of resources for connecting peripheral devices such as your sound card, video card, printer, etc.  Installing a new device sometimes causes a resource conflict with a previously installed device that is already using that resource, (i.e. an IRQ or I/O port resource).

For help with resolving hardware conflicts, run the Hardware Conflict troubleshooter in the Troubleshooting section of Windows Help. (Click the Start button then Help)

While PCI cards like the Santa Cruz are able to configure themselves automatically in your system, there is the possibility that there are too many devices installed in your system for the Santa Cruz to fit. Remove any unnecessary or unused devices and associated software from your system and then try reinstalling the Santa Cruz drivers.


Enable the Audio Device

SoundCheck has detected that the Santa Cruz drivers are installed, but they are disabled.

For Windows 95/98 and Windows NT 4.0:

To Enable the Santa Cruz Drivers:

There are two places the drivers can be disabled/enabled; in System Properties and Multimedia Properties:

Enabling in System Properties

1.	Click Start · Settings · Control Panel to run the Control Panel application.

2.	Double-click on the System icon.

3.	Select the Device Manager Tab.

4.	Find the Sound, Video and Game Controllers item and click on it to display the Santa Cruz drivers.

5.	Select the Santa Cruz PCI Audio Accelerator device and click on the Properties button.

6.	At the bottom of the General tab, in the Device usage area, make sure “Disable in this Hardware Profile” is NOT checked.

7.	Select OK to close both the windows and return to the Control Panel.

Enabling in Multimedia Properties

1.	From the Control Panel window, double-click on the Multimedia icon.

2.	Click the Devices tab.

3.	Click Audio Devices to view the Santa Cruz devices.

4.	Right-click on the Santa Cruz device and select Properties from the menu.

5.	Make sure Use audio features on this device is enabled.

6.	Select OK.

For Windows Millennium Edition:

To Enable the Santa Cruz Drivers:

There are two places the drivers can be disabled/enabled; in System Properties and Sounds and Multimedia Properties:

Enabling in System Properties

1.	Click Start · Settings · Control Panel to run the Control Panel application.

2.	Double-click on the System icon.

3.	Select the Device Manager Tab.

4.	Find the Sound, Video and Game Controllers item and click on it to display the Santa Cruz drivers.

5.	Select the Santa Cruz PCI Audio Accelerator device and click on the Properties button.

6.	At the bottom of the General tab, in the Device usage area, make sure Disable in this Hardware Profile is NOT checked.

7.	Select OK to close both the windows and return to the Control Panel.

Enabling in Sounds and Multimedia Properties

1.	From the Control Panel window, double-click on the Sounds and Multimedia icon.

2.	Click the Devices tab.

3.	Click Audio Devices to view the Santa Cruz devices.

4.	Right-click on the Santa Cruz device and select Properties from the menu.

5.	Make sure Use audio features on this device is enabled.

6.	Select OK.

For Windows 2000:

To Enable the Santa Cruz Drivers:

You can disable or enable all Multimedia devices from within the Sounds and Multimedia control panel.

1.	Click on Start · Settings · Control Panel to run the Control Panel application.

2.	Double-click on the Sounds and Multimedia icon.

3.	Click on the Hardware tab.

4.	Click on the Santa Cruz device to highlight it, then click on the Properties button. The Santa Cruz Properties window will open.

5.	In the General tab, select Use this device (enable) in the Device usage: drop-down list box.

6.	Now click on the Properties tab.

7.	Click on the " + " sign to the left of the Audio Devices icon.

8.	Click on the Santa Cruz Audio icon to highlight it, then click on the Properties button.

9.	Make sure Use audio features on this device is enabled.

10.	Select OK in this window, and in the next two windows that follow.


Hardware Problem

There are several easy ways to obtain technical support for your Turtle Beach product.

•	Search our online Knowledge Base, available any hour of the day or night, seven days a week. The Technical Support Knowledge Base is an extensive collection of articles on frequently encountered technical issues, available at our website (see below).

•	Registered users may also phone or e-mail for support. You must register your product in order to qualify for technical support.

•	OEM users should contact the technical support representative for their system manufacturer.

Company contact information:

Address:	Voyetra Turtle Beach, Inc. 5 Odell Plaza Yonkers, NY   10701
Telephone:	(914) 966-2150 (914) 966-0600	(Hardware Tech Support only) (general info and Customer Service)
Website:	www.turtle-beach.com
E-mail:	tech@turtle-beach.com (Hardware Tech Support only)


Re-installing Drivers

To re-install drivers in Windows 95/98 and Millennium Edition:

1.	Click Start · Settings · Control Panel. Then double-click on Add/Remove Programs.

2.	Select the Santa Cruz driver from the list and click the Add/Remove button to remove the drivers.

3.	Reboot the system.

4.	When Windows displays the Plug and Play - Add New Hardware dialog, click on the Cancel button and allow the system to boot to the Windows desktop.

5.	Once at the Windows desktop, insert the Santa Cruz Drivers & Applications CD into your CD-ROM drive.

6.	Run the Santa Cruz setup program (SETUP.EXE) from the root directory of the CD. This will display the Santa Cruz installation menu.

7.	Click the Install button and follow the on-screen prompts.

To re-install drivers in Windows NT 4.0:

1.	Click Start · Settings · Control Panel. Then double-click on Add/Remove Programs.

2.	Select the Santa Cruz driver from the list and click the Add/Remove button to remove the drivers.

3.	Reboot the system.

4.	Once at the NT desktop, insert the Santa Cruz Drivers & Applications CD into your CD-ROM drive.

5.	Run the Santa Cruz setup program (SETUP.EXE) from the root directory of the CD. This will display the Santa Cruz installation menu.

6.	Click the Install button and follow the on-screen prompts.

To re-install drivers in Windows 2000:

1.	Click Start · Settings · Control Panel.

2.	Double-click on Add/Remove Hardware.

3.	Click Next >.

4.	Select Uninstall/unplug a device, then click Next >.

5.	Select Santa Cruz, then click Next >.

6.	Select Yes, I want to uninstall this device, then click Next >.

7.	Click Finish.

8.	Reboot the system.

9.	When Windows displays the Plug and Play - Add New Hardware dialog, click on the Cancel button and allow the system to boot to the Windows desktop.

10.	Once at the Windows 2000 desktop, insert the Santa Cruz Drivers & Applications CD into your CD-ROM drive.

11.	Run the Santa Cruz setup program (SETUP.EXE) from the root directory of the CD. This will display the Santa Cruz installation menu.

12.	Click the Install button and follow the on-screen prompts.


Wave Device - Set Santa Cruz as Default

Some systems will have more than one sound card or other audio device installed. If so, you may need to set the default sound device to Santa Cruz.

In Windows 2000 and Millennium Edition:

To set the Santa Cruz as the default audio device:

1.	Open the Windows Control Panel (Start · Settings · Control Panel)

2.	Double-click on the Sounds and Multimedia icon.

3.	In the Sound Playback area, choose Santa Cruz (default output).

4.	In the Sound Recording area, choose Santa Cruz (default input).

5.	Click OK.

In Windows 95/98 and Windows NT 4.0:

To set the Santa Cruz as the default audio device:

1.	Open the Windows Control Panel (Start · Settings · Control Panel)

2.	Double-click on the Multimedia icon.

3.	The Multimedia Properties will open to the Audio tab.

4.	In the Playback area, in the Preferred device: drop down list, choose Santa Cruz (default output).

5.	In the Recording area, in the Preferred device: drop down list, choose Santa Cruz (default input).

6.	Click OK.


MIDI Device - Set Santa Cruz as Default

Some systems will have more than one sound card or other MIDI synthesizer installed. If so, you may need to set the default MIDI output device to Santa Cruz.

In Windows 2000 and Millennium Edition:

To set the Santa Cruz as the default MIDI playback device:

1.	Open the Windows Control Panel (Start · Settings · Control Panel)

2.	Double-click on the Sounds and Multimedia icon.

3.	Select the Audio tab.

4.	In the MIDI Music Playback area, make sure Santa Cruz MIDI is selected as the Preferred device.

5.	Click OK.

In Windows 95/98 and Windows NT 4.0:

To set the Santa Cruz as the default MIDI playback device:

1.	Open the Windows Control Panel (Start · Settings · Control Panel)

2.	Open the Multimedia control panel applet.

3.	Click on the MIDI tab to open it.

4.	In the MIDI output area, make sure the Single instrument button is selected (checked).

5.	In the list below Single instruments, click once on Santa Cruz.

6.	Click OK.