Address a problem with

is missing a driver.

To find out if a compatible driver is available for your computer, follow these steps:

• include/images/right.gifFor U.S. models

  1. Click to go online to the Sony websitehttp://esupport.sony.com/US/perl/index.plClick to go online to the Sony websiteinclude/images/globe16.pnginclude/images/white_gradient.png Click to go online to the Sony website

  2. Under Go directly to your Model Home, next to Model Number, enter your model number, and then click Continue.

     include/images/right.gifHow do I find my model?

     Click the Start button include/images/StartButton_16x16.gif, type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click the Start button include/images/StartButton_16x16.gif, click All Programs, click Accessories, click Run, and type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     • If you're unable to find your computer model, check the documentation that came with your computer, visit the manufacturer's website, or contact the manufacturer.

  3. In the left pane, under Support by type, click Drivers & Software.

  4. Under Download Files, next to Select Your Operating System, click the drop-down list, and then click the operating system you're using.

     include/images/right.gifWhich version of Windows am I using?

     You are using Windows 7Windows Vista SP1Windows Server 2008Windows VistaWindows VistaWindows ServerWindows XPMicrosoft Windows.

     Note
     Depending on your model, you might not have the option to select an operating system or might not see the operating system you're using.

  5. Next to Sort Files By Type, click the drop-down list, and then click System Components.

  6. Click the Download File Now icon for , and then follow the instructions to download and install your driver.

  Note
  If the driver for your isn't in the list of available drivers, click the link below to find out if your system is supported under your version of Windows:
  Windows 7 Upgrade Information for Your VAIO Computerhttp://esupport.sony.com/US/perl/os7upgrade.pl?Windows 7 Upgrade Information for Your VAIO Computerinclude/images/globe16.pnginclude/images/white_gradient.png Windows 7 Upgrade Information for Your VAIO Computer Sony Discovery Tool for Windows Vista Operating Systemhttp://go.microsoft.com/fwlink/?LinkID=169598Sony Discovery Tool for Windows Vista Operating Systeminclude/images/globe16.pnginclude/images/white_gradient.png Sony Discovery Tool for Windows Vista Operating System

• include/images/right.gifFor Europe models

  1. Click to go online to the Sony websitehttp://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?l=en_GBClick to go online to the Sony websiteinclude/images/globe16.pnginclude/images/white_gradient.png Click to go online to the Sony website

  2. Under Log-in option2: Select your VAIO model, next to Select Category, click the drop-down list, and then click the appropriate category.

  3. Next to Select Model, click the drop-down list, click the model for your computer, and then click Log in.

     include/images/right.gifHow do I find my model?

     Click the Start button include/images/StartButton_16x16.gif, type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click the Start button include/images/StartButton_16x16.gif, click All Programs, click Accessories, click Run, and type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     • If you're unable to find your computer model, check the documentation that came with your computer, visit the manufacturer's website, or contact the manufacturer.

  4. Click the Updates tab to look for available updates.

  5. Click the driver from the list of available drivers.

  6. Read the disclaimer, and then click Agree if you accept the terms.

  7. include/images/right.gifDownload and extract the driver files

     1. In the File Download dialog box, click Save, and then save the file to your desktopDesktopDesktopDesktop.

     2. To extract the contents of the compressed folder, right-click the folder you saved to the desktopDesktopDesktopDesktop, click Extract AllExtract AllExtract AllExtract All, and then follow the instructions.

     3. Double-click the extracted folder to view its contents.

        Note
        If the folder contains a readme file, release notes or installation instructions, we recommend you read that information before starting the installation.

  Note
  If the driver for your isn't in the list of available drivers, click the link below to find out if your unit is supported under Windows 7:
  click the Get in touch icon to learn about support options. Windows 7 Upgrade Information for Your VAIO Computerhttp://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=41348Windows 7 Upgrade Information for Your VAIO Computerinclude/images/globe16.pnginclude/images/white_gradient.png Windows 7 Upgrade Information for Your VAIO Computer

• include/images/right.gifFor Asia Pacific models

  1. Go to the Sony website and search for http://www.sony-asia.com/section/downloadsGo to the Sony website and search for include/images/globe16.pnginclude/images/white_gradient.png Click to go online to the Sony website

  2. Under Search Model, enter your model, and then click Search.

     include/images/right.gifHow do I find my model?

     Click the Start button include/images/StartButton_16x16.gif, type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click the Start button include/images/StartButton_16x16.gif, click All Programs, click Accessories, click Run, and type msinfo32 in the search box, and then press Enter. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     Click Start , click Run, type msinfo32 in the Open box, and then click OK. The model is listed as the System Model in the right pane.

     • If you're unable to find your computer model, check the documentation that came with your computer, visit the manufacturer's website, or contact the manufacturer.

  3. Under Original Driver, next to the release date, click the link for your model.

  4. Review the original drivers, and then click Proceed.

  5. Click Agree if you accept the license agreement.

  6. Click the driver from the list of available drivers, click Download, and then follow the instructions to download the driver.

  Note
  If a update isn't available for your computer, click the link below to find out if your model is supported under this version of Windows:
  Windows 7 related information for VAIO computershttp://www.sony-asia.com/section/window7/productcategory/it+personal+computerWindows 7 related information for VAIO computersinclude/images/globe16.pnginclude/images/white_gradient.png Windows 7 related information for VAIO computers VAIO Support Policy for Windows Vista Upgradehttp://www.sony-asia.com/vaio/VistaRelated/index-en.htmlVAIO Support Policy for Windows Vista Upgradeinclude/images/globe16.pnginclude/images/white_gradient.png VAIO Support Policy for Windows Vista Upgrade